When will I receive my order?
We offer free shipping for all Hong Kong orders. Regular shipping to any destination in Hong Kong will take approximately 2-3 working days. If you have order an embroidery service, it will take approximately one week.
Please note these times are for shipping only and do not include order processing and dispatch time. Shipping times may be delayed during peak periods due to high volumes.Rest of the WorldIf you would like to enquire about international shipping for other countries, please contact us at firstname.lastname@example.org
Same day delivery in Hong Kong?
Same day delivery can be arranged upon request with additional charges. We will use courier service for immediate delivery. Please feel free to contact us if this is what you need.
What is the return policy?
Returns are accepted within 14 days of your order purchase date. We only accept returns for change of mind on items that have not been opened, washed or used. These items must be in their original packaging with tags still attached and in a resaleable condition. You will be notiﬁed once your return has been received and processed.Please allow at least one weeks from the time you return your order for your return or exchange to be processed. You are responsible for the cost of returning any goods to us. The goods are your responsibility until they return to our address.
I think I have received a faulty item...
We like to ensure our products are of the highest quality, however in the unlikely event that you receive an incorrect item or an item that is in a faulty condition, please contact us immediately. Once we receive your items, we will inspect it and if it is genuinely faulty (not including the fault exclusions outlines below) you may elect to have the goods replaced or refunded using the same method that the original payment was made. Faults must be reported to Naked Lab within 14 days from the time you receive your order. Please allow two weeks from the time you return your order for your return to be processed.
What are the faulty exclusions?
Our products are intended for regular home use and care instructions need to be followed carefully. The below occurrences are not considered faults and returns won’t be accepted or replacements offered for items that have experienced the following:
1. PILLING: As mentioned on our website and product packaging, 100% organic bamboo is susceptible to pilling through initial use. This is normal for organic and natural fibres that have not been treated with harmful chemicals and does not constitute a fault.
2. COLOUR FADING: Due to the natural and organic nature of our fibres, colour fading can be expected over time, especially if the products are hung on the line in direct sunlight. This is normal and does not constitute a fault.
3. SALE ITEMS:There is strictly no refund or exchange on sale items unless the product is damaged or faulty.
To enquire about an exchange on a sale item, please contact us at email@example.com
How do I process a return or an exchange?
If you would like to return a product for any reason, please contact us at firstname.lastname@example.org as soon as possible.
Provide the details of your order including the order number, name, the item you wish to return, why you would like to return it and if you would like an exchange, refund or store credit. Naked Lab is not responsible for the cost of shipping returns or replacement items.If you have not emailed us prior to returning a product, your return can’t be processed